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Frequently Asked Questions

ACOM Medical Billing Services

One of the most common complaints doctors have about medical school is the lack of classes on fair hiring, business management and insurance claim collections. Lower and lower profits per patient make it harder than ever for doctors to run profitable practices.

Q: Why should I outsource my billing?

A: Outsourcing your billing benefits you in many ways. The most important reason is increased revenue. Our entire focus is on billing and collections. We can dedicate 100% of our time and energy on collecting from the insurances and patients. Utilizing a billing service will free your staff up to concentrate on patient care and the daily work of running your office. We handle the hassle of getting the insurance companies to pay, explaining in detail to patients any billing issues, and patient collections. There is also the decrease in overhead, less employees in the office, no payroll, taxes or benefits needed for the billers you would have in house.

Q: What kind of experience does the staff of AMB have?

A: We have over 30 years combined experience in the medical field. There are currently six (6) certified medical reimbursement specialists (CMRS) and one (1) CPC certified professional coder on staff with additional staff going through the programs. We are well versed in ICD-9 CPT codes and modifiers. We pride ourselves on keeping up to date with current billing issues in the community and strive for continued education.

Q: Are you HIPAA compliant?

A: Yes we are! We make sure that we keep up to date and compliant with the HIPAA regulations. We will continue to strive towards keeping compliant as the regulations change from time to time.

Q: Do you offer consulting services?

A: No, we are not a consulting firm. Our focus is on billing and collections and consulting is an aspect that would take away from our primary focus. We will be happy to give you our opinions and advice and help institute some changes. If you feel you are in need of a consulting service we would be happy to recommend some local consultants that we have worked with in the past.

Q: What is the turn around time on claims?

A: We make every effort to have claims out within 48 hours of getting charges from you. There are times when that may take longer, either because we are missing information or need to clarify something with your staff. As for turn around time from the insurance carriers, it varies depending on the carrier and if the claim goes electronically or by paper.

Q: Why is it important to send claims electronically?

A: Turn around time is the major reason. Claims process faster electronically than by the old method of paper claims. Medicare and HIPAA have made regulations regarding electronic claims and can place sanctions on you for not submitting claims electronically. Approximately 90-95% of claims can go electronically at this time.

Q: Do you offer other services not listed?

A: Yes, every office is different and so needs may vary from office to office. We will try and cater our services to your needs.

Q: How do I know what is going on with my accounts?

A: You have access to your accounts and reports through Kareo and printed reports are always available on request. These reports will break down how much you billed/collected/adjusted for the month. You will also be able to see what procedures you did and how many of each. We also have periodic meetings to go over your account with you and we have a yearly meeting to help you to see what you did over the year and help set goals for the next year. Of course you are always encouraged to call us anytime with any questions and we will answer them on the spot or find the answers for you and get back to you in a timely manner.

Q: Can you help my office staff?

A: Though we can't run your office, we are happy to help in the realm of billing. We often answer coding questions for the office to help them obtain referrals or set up procedures. We also take the responsibly of collection issues if a patient has a billing questions they just refer the patient to our office for the answers. We are always happy to help in any way we can.

Q: How do I get started?

A: Give us a call - (888) 545-2610. Once we have a signed contract, we will transition your billing to our office. Most times this is done very easily with little to no down time or slow down in your collections. All you need to decide is if the AR you have currently will be transitioned too (we do recommend this be done within 60-90 days).

Q: How do I contact you?

A: Contact us to discuss solutions for your medical billing issues. Hope to hear from you soon!